Pape Amadou Diagne, le secrétaire exécutif de l’Observatoire de la qualité des services financiers (OQSF) a fait le point sur les mesures envisagées pour la mobilité bancaire des clients au Sénégal. En effet, à la suite d’un conclave à Saly-Portudal, les acteurs de l’écosystème bancaire ont convenu de proposer, dans le sens, l’allègement de la procédure et non de la gratuité.
Des réflexions ont été menées, entre autres, sur les entraves et les coûts de la mobilité bancaire.
L’Observatoire de la qualité des services financiers (OQSF), la Banque centrale des États de l’Afrique de l’Ouest (BCEAO), l’Association des professionnels des banques, les Services financiers décentralisés et les associations de consommateurs ont conclu, le week-end, une rencontre organisée autour de la mobilité bancaire. Les discussions ont tourné autour de la problématique concernant comment un client d’une institution bancaire peut-il migrer vers une autre institution bancaire plus facilement.
La question a été identifiée depuis très longtemps.
Une enquête menée, selon lui, a permis de connaître des difficultés soulevées par la clientèle suite à des mesures prises par les banques et services financiers décentralisés. Par conséquent, la question des délais a été abordée. Des délais précis et une digitalisation ont été proposés.
Les résolutions prises vont être partagées par l’ensemble des acteurs de l’écosystème bancaire.
Abdou Diouf, du Forum d’assistance des consommateurs du Sénégal, a salué la volonté du secrétaire exécutif de l’OQSF, son plaidoyer visant à satisfaire une revendication des consommateurs. Il a remercié la BCEAO pour son rôle de médiateur.
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